COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as possible, please follow our complaints procedure below and we will respond promptly to ensure complete satisfaction.

COMPLAINTS PROCEDURE

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

Should you not be completely satisfied with the work, please contact us as soon as you can:

We aim to respond within two working days of receiving your complaint and will arrange a convenient time for us to visit you to review the issues. If possible we will rectify the faults at that time. If this isn’t possible we will arrange a further visit to complete the work.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader, we use Ombudsman Services Ltd for dispute resolution. ln the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 981 2929.

Gs Safe register logo No. 303554OFTEC logo No. C10925

Which Trusted Trader

Worcester Bosch Group Accredited Installer

MCS Approved Installer

NIBE VIP Installer

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21 Maesmawr Road Llangollen Denbighshire LL20 7PG UK 07860 563827