COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as possible, please follow our complaints procedure below and we will respond promptly to ensure complete satisfaction.

COMPLAINTS PROCEDURE

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

Should you not be completely satisfied with the work, please contact us as soon as you can:

• Call us on 01978 806075,
• Complete an Enquiry Form
• Write to us:
  AW Renewables Ltd
  21 Maesmawr Road
  Llangollen
  LL20 7PG

We aim to respond within two working days of receiving your complaint and will arrange a convenient time for us to visit you to review the issues. If possible we will rectify the faults at that time. If this isn’t possible we will arrange a further visit to complete the work.